Refunds before an appointment have been made.
1. Returns policy
3. 1.1 We understand that from time to time you may wish to return a product to us.
4. 1.2 We have created this policy to enable you to return products to us in appropriate circumstances.
5. 1.3 This policy shall apply to all massage therapy orders submitted through our shop online website.
6. 1.4 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).
Returns
7. 2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
- (a) we receive the returned product within 14 days following the date of dispatch of the product to you;
9. (b) An appointment has not been made.
- (c) you comply with the procedure set out in this policy in relation to the return of the product; and
- (d) none of the exclusions set out in this policy apply.
Returns procedure
12. 3.1 In order to take advantage of your rights under this policy, you must contact us, and then send the product to us.
13. 3.2 Products returned under this policy must be sent by Royal Mail Signed for delivery to Beulah Tempora- Therapy boutique, Stretford Sports Village, Stretford, Manchester 32 0ZS.
14. 3.3 If you are cancelling your order because you have changed your mind, please note that you will be responsible for paying postage costs associated with returns under this policy.
Exclusions
15. 4.1 The following types of product may not be returned under this policy:
- (a) If the appointment has been booked
Refunds
17. 5.1 We will give you a refund in vouchers, for the price you paid to us in respect of the product properly returned by you in accordance with this policy.
18. 5.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
19. 5.3 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
Improper returns
20. 6.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
- (a) we will not refund the purchase price or exchange the product;
- (b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
- (c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
